Last updated: November 19, 2025
These Terms and Conditions ("Terms") govern the access and use of the Invoo digital invoicing service, offered by Roques OÜ, a company incorporated under Estonian law, with registered address at Ahtri tn 12, 15551, Tallinn, Estonia ("Invoo", "we", "the Company").
The use of the Service is intended exclusively for professionals, including freelancers, small and medium-sized businesses, and accounting firms (gestorías).
Invoo does not target consumers, and the user declares that they are contracting the Service for a business or professional activity.
Use of the Service implies full and unreserved acceptance of these Terms. If you do not agree, you must not use Invoo.
For the purposes of these Terms, the following concepts shall have the meaning indicated:
The SaaS solution for digital invoicing, expense management, and support for compliance with formal obligations offered by Roques OÜ, accessible through the domain invoo.es and its subdomains.
Invoo includes functionalities for invoice issuance, generation of invoicing records, client and product management, expense recording, preliminary tax model calculations, and access panel for gestorías.
Any natural or legal person who contracts or uses the Service for strictly professional purposes, whether as a freelancer, business, or gestoría.
The User declares and warrants that they do not act as a consumer.
The invoicing software used by the User to issue invoices and manage their business activity.
For the purposes of these Terms, Invoo constitutes a SIF in accordance with the framework of Royal Decree 1007/2023 and applicable regulations.
The software solution owned by Bilbabit, S.L., integrated by Invoo via REST API to:
Verifacti acts as a data processor regarding data transmitted by Invoo for submission to the Tax Administration.
Invoo may replace Verifacti with another equivalent provider without modifying the level of compliance offered to the User.
The technical file in XML format containing the information of the issued invoice (including hash, chaining, and required technical metadata), generated and sent to the Tax Administration through the integrated API provider.
The State Tax Administration Agency (AEAT) and, where applicable, the competent Regional Tax Authorities (TicketBAI/Navarra), recipients of the Invoicing Records.
A professional or firm authorized by a User to access the specific panel offered by Invoo in order to consult, review, and download invoices, expenses, and preliminary calculations of their client.
The Gestoría acts under its exclusive professional responsibility.
Any information entered by the User on the Platform, including tax data, client data, invoice content, amounts, expenses, documents, and any other data necessary for the provision of the Service.
The access modalities to the Service (Free Plan, Pro Plan, Gestoría Plan, or Enterprise), with their associated functionalities and prices, described at https://invoo.es/en/pricing or in the equivalent section of the Platform.
For contractual purposes, Estonian law.
Notwithstanding the above, the operation of the Service complies with Spanish tax regulations applicable to invoicing systems and Verifactu/TicketBAI technical requirements, and the User is solely responsible for compliance with their tax obligations.
These Terms govern the conditions under which the User accesses and uses Invoo, as well as the rights and obligations of both parties. The contract comprises the use of invoicing and management software, the generation and recording of digital invoices, the submission of Invoicing Records to the Tax Administration through external tax connectivity providers, access to the panel for gestorías, and other complementary functionalities offered on the Platform. Access or use of the Service implies full acceptance of this document.
Invoo is a digital platform aimed at professionals and businesses that allows issuing and managing electronic invoices, generating PDF versions, numbering them correctly, and incorporating the official QR code when the User operates under Verifactu. It also transforms each invoice into an Invoicing Record in accordance with Royal Decree 1007/2023, including the metadata, chaining, and hashes required by regulations.
The Service also enables automatic submission of these records to the Tax Administration through an external tax connectivity provider (currently Verifacti (Bilbabit, S.L.)) acting as a technical intermediary. Transmission may occur in real-time or within the timeframes permitted by regulations, and the Administration may accept or reject the submitted records, something entirely beyond Invoo's control.
Additionally, the Platform allows managing clients, products, and services, storing data and automating recurring information. It offers an expense recording system through uploading and classifying receipts or invoices, as well as exporting such data for gestorías. It also generates preliminary tax calculations such as estimates for models 130 or 303, although these calculations are merely indicative and do not constitute tax advice or a filed declaration. Finally, the User can share information with their gestoría through a secure link that allows consulting invoices, expenses, and the status of Invoicing Records.
Invoo is software provided under a SaaS model accessible entirely online without the need for local installation. It does not act as a gestoría, tax advisor, or representative of the User before the AEAT. The Service does not replace the review or analysis by the User or their advisor, nor does it guarantee by itself full compliance with all applicable tax obligations.
The User acknowledges that Invoo does not provide tax, legal, or accounting advice. Automatic functionalities, including tax model estimates, are merely informative in nature. The User's tax configuration (tax rates, headings, regimes, exemptions, or deductions) depends exclusively on the User themselves, who is also solely responsible for reviewing, validating, and filing their taxes, directly or through their gestoría.
Invoo may introduce improvements or technical modifications, add functionalities, update or replace the tax connectivity provider, and implement necessary adjustments to adapt to regulatory changes, including those derived from Verifactu, TicketBAI, or future regulations. In no case will these modifications imply a reduction in the general quality level of the contracted Service.
The Service complies, to the extent technically available, with the requirements established by Royal Decree 1007/2023, Order HAC/1177/2024, Verifactu technical standards, and specifications published by the AEAT. Its specific application depends on the regulations in force at any given time, updates from the integrated API provider, and modifications that the Administration may introduce.
Invoo does not guarantee that all submitted records will be accepted by the Administration or that future regulatory or technical updates will not affect the operation of the Service.
The submission of Invoicing Records and generation of the official QR code are performed through an external provider. Therefore, availability, response times, errors, rejections, or incidents derived from the provider or the Tax Administration are outside Invoo's scope of responsibility and may temporarily affect the operation of the Service. These situations will not give rise to any compensation except in cases expressly provided for in these Terms.
To use Invoo, it is necessary to register and create a user account through the means enabled on the Platform. During the registration process, the User must provide truthful, complete, and up-to-date information and commits to keeping it current at all times. Invoo may request additional documentation to verify the User's identity or, where appropriate, their capacity to act on behalf of a company or entity.
Access to the Service is through personal and non-transferable credentials. The User is responsible for their proper custody and confidentiality, as well as all activity carried out through their account. In case of loss, unauthorized access, or suspicion of a security breach, they must immediately notify Invoo. Until such communication takes place, any use made through the credentials will be considered as made by the User themselves.
The Service is exclusively aimed at professional or business activities. By registering, the User declares that they contract and use Invoo within the framework of their professional activity and that they do not hold consumer status. This circumstance determines the application of the legal regime specific to B2B relationships and excludes the application of special consumer protection regulations.
Each User may only have one account per business or entity, unless expressly authorized by Invoo. The Company reserves the right to suspend or cancel accounts that are duplicated, that violate these Terms, or that have been created without meeting the requirements established herein.
The User must use Invoo in accordance with its professional purpose and in compliance with the law, good faith, and public order. Any use that may cause alterations in the operation of the Service, improper access, or interference in third-party systems is prohibited. Likewise, automated information extraction techniques (screen scraping, web scraping, or other similar methods) are not permitted without express written authorization from Invoo.
The Company may temporarily or permanently suspend access to the Service when there are reasonable indications of fraudulent, illegal, or contrary use to these Terms, without prejudice to any legal actions that may correspond.
Access to paid plans requires providing the User's tax data and the data necessary to process the chosen payment method. The User declares that they have sufficient capacity to contract and, when acting on behalf of a company, to validly bind it to Invoo.
The use of Invoo is provided through the different subscription plans available on the Platform, each with specific functionalities, limits, and economic conditions. Current fees are published in the corresponding section of the Invoo website and form an integral part of these Terms. Contracting a plan implies acceptance of the associated price and its particular conditions.
Fees apply for monthly or annual periods, depending on the modality selected by the User at the time of contracting. The amounts indicated do not include applicable taxes, which will be determined in accordance with the regulations in force at any given time, depending on the nature of the User and their tax situation, calculated according to the regulations of the User's country or, where applicable, the location of the permanent establishment.
The amount of the contracted plan is charged in advance at the beginning of each billing cycle. Payment is made through the payment method enabled on the Platform and selected by the User. Plan activation is subject to correct payment authorization by the issuing entity. Invoo cannot activate or maintain the Service if payment is not authorized or if it subsequently remains unpaid.
The User guarantees that they have the necessary legitimacy to use the provided payment method and commits to updating it when necessary. In case of non-payment, Invoo may temporarily suspend access to the Service until the situation is regularized.
Subscription plans are automatically renewed for periods identical to those initially contracted, unless the User communicates their intention not to renew before the end of the current period. Cancellation affects only the following period, so the User may continue using the Service until the end date of the cycle already paid.
Cancellation of a plan does not generate the right to a refund for amounts already paid, without prejudice to cases where the law or these Terms provide otherwise.
Invoo may update or modify applicable fees. Changes will be communicated with a minimum of thirty days' notice before they take effect. The User may object to the update by communicating their decision before the date scheduled for its application, in which case they may cancel their subscription at the end of the current billing cycle. If the User continues using the Service after the notice period has elapsed without expressing their objection, they will be deemed to fully accept the new fees.
As a general rule, amounts paid will not be refundable. A total or partial refund will only be appropriate when defective operation of the Service attributable exclusively to Invoo is proven and has substantially prevented its use. Refunds will not be accepted for unused periods, differences in User expectations, errors in tax configuration, incorrect data provided, or any incident derived from third parties external to Invoo, including the Tax Administration.
The User commits to using Invoo diligently and in accordance with its professional nature. They will be responsible for the accuracy, completeness, and truthfulness of all data entered on the Platform, including those relating to their identity, economic activity, tax information, client data, invoiced concepts, and any other data necessary for generating invoices or Invoicing Records. Invoo is not obligated to verify the authenticity or correctness of such information, nor to supervise the tax adequacy of operations that the User registers through the Service.
It is exclusively up to the User to select tax rates, tax regimes, headings, withholdings, exemptions, and other parameters that determine the content and tax effects of their invoices. The User's tax configuration and interpretation of applicable regulations are not part of the Service, so any error derived from decisions or data entered by the User will be attributable solely to them.
Likewise, the User is solely responsible for compliance with their tax, accounting, and administrative obligations, including the obligation to issue valid invoices, file declarations on time, pay corresponding taxes, retain documents required by regulations, and respond to any requirement from the Administration. The use of Invoo, including automated submission of Invoicing Records, does not exempt the User from the duty to review their invoices or verify the correct filing of their tax obligations.
The User must maintain adequate copies of their tax documentation and, when acting through a gestoría, verify that it has the necessary information to carry out its work. Invoo does not intervene in the relationship between the User and their gestoría and will not be responsible for errors, breaches, or negligence derived from such professional relationship.
It is prohibited to use the Platform for illegal, fraudulent activities or those that contravene current regulations, as well as to manipulate, distort, or attempt to breach its operation. Likewise, the User may not modify, reverse engineer, or reproduce the technical operation of the Platform for purposes other than those permitted in these Terms.
The User is obligated to keep their data and access credentials protected and to inform Invoo without delay of any unauthorized access or suspicion of a security breach. They will be responsible for damages generated by negligent use, lack of custody of their keys, or access made under their credentials.
Finally, the User declares that they have the necessary authorizations to enter personal data of third parties on the Platform, complying with corresponding information obligations and keeping Invoo harmless from any claim that third parties may make in relation to such data.
Invoo integrates in its operation the API of Verifacti, owned by Bilbabit, S.L., in order to generate the official QR code, produce the Invoicing Record required by Spanish regulations, and submit it to the Tax Administration. This integration is carried out exclusively for technical purposes and does not establish any contractual relationship between the User and Verifacti. The provision of the Service is articulated at all times between the User and Invoo.
The generation of the Invoicing Record and its submission to the Administration necessarily depend on the infrastructure and availability of the API provider. Invoo does not control the internal operation of said provider and merely integrates it under the terms provided in its own license of use. Any action, update, or technical change that Verifacti implements may temporarily affect the behavior of the Service, without this implying breach by Invoo.
When the User issues an invoice through Invoo, the Platform generates the necessary data to produce the Invoicing Record and automatically sends it to Verifacti, which is responsible for preparing the XML file required by regulations and submitting it to the competent Tax Administration. Acceptance, rejection, or return of the record depends exclusively on the Administration and the technical criteria applicable at any given time.
The obligation to review the status of records and confirm their proper submission corresponds solely to the User. Invoo will display the available information in each case, but cannot guarantee that the Administration will accept the generated Invoicing Records, or that regulatory or interpretive changes will not affect the process. In no case will the use of Invoo be considered automatic or complete compliance with the User's tax obligations.
The User is responsible for checking whether they are required to use Verifactu in accordance with the tax regulations applicable to them.
The operation of automatic submission requires the coordinated intervention of three elements: the SIF (Invoo), the API provider (Verifacti), and the Tax Administration. The unavailability of any of them may temporarily prevent the generation or submission of records. Such incidents may be due to service outages, scheduled maintenance, network problems, regulatory updates, or technical errors external to Invoo.
In such situations, it will be up to the User to resend, repeat, or review pending information, as well as to adopt appropriate measures to comply with their tax obligations. Invoo will not be responsible for delays, rejections, or penalties derived from incidents attributable to third parties or the Administration, nor for the impossibility of generating or sending records when the failure originates from the API provider or systems outside its control.
The quality of the Invoicing Record depends entirely on the data that the User enters on the Platform. Invoo does not verify its accuracy or tax adequacy. The Administration may reject records containing material errors, inconsistencies, incomplete data, or any other defect attributable to the User. In such cases, the review and correction of information will correspond to the User themselves or the gestoría acting on their behalf.
The regulatory framework of the Verifactu system may evolve with technical modifications, new versions of regulations, or changes in validation requirements. Invoo will endeavor to adapt to such changes with the greatest possible diligence, implementing necessary updates in the general operation of the Platform. However, the User acknowledges that such updates may require technical adjustments, temporary revisions, or provider changes, and that such processes do not constitute non-conformity of the Service.
Invoo allows the User to grant their gestoría access to a specific panel from which they can consult, review, and download the invoices, expenses, and other information that the User maintains on the Platform. Access is granted through a secure link or other mechanisms that Invoo may enable, and will remain active while the User maintains it authorized.
The gestoría acts at all times under its exclusive professional responsibility. Invoo is not part of the relationship between the User and their advisor and does not intervene in the verification, interpretation, or validation of data for tax, accounting, or administrative purposes. Nor does it respond to the advice that the gestoría may provide, or to the consequences derived from errors, delays, criteria, calculations, or breaches attributable to it.
It is up to the User to verify the legitimacy of the gestoría to which they grant access and to revoke said authorization when they consider it no longer appropriate. Invoo only provides the technical means for the gestoría to consult the data stored on the Platform, without being able to modify or delete information on behalf of the User.
The User will remain responsible at all times for the data entered in Invoo and its correct interpretation for tax purposes, regardless of whether a gestoría accesses the enabled panel or not. The intervention of an external advisor does not displace or reduce the User's legal obligations to the Tax Administration.
Invoo, its source code, architecture, design, interfaces, databases, logos, trademarks, graphic elements, and any other content or material associated with the Service are the exclusive property of Roques OÜ or are exploited under corresponding licenses. Access or use of the Service does not grant the User any intellectual or industrial property rights, nor any license beyond what is strictly necessary to use the Platform in accordance with these Terms.
The User only has a limited, non-exclusive, non-transferable, and revocable right of use, intended to allow them professional use of the Service during the term of the contract. This right does not permit reproducing, modifying, adapting, distributing, decompiling, reverse engineering, or creating derivative works from the Platform or any of its components, except in cases expressly permitted by law.
Likewise, any attempt to access the internal operation of the software, manipulate technical elements, interfere with security systems, or use the Service to develop products or services that compete directly or indirectly with Invoo is prohibited.
The User retains ownership of data entered on the Platform, including invoices, expenses, client information, and any other content generated within the framework of their activity. However, they grant Invoo a limited license to store, process, and, where appropriate, transmit such data to the Tax Administration and third parties necessary for the proper provision of the Service.
Unauthorized use of any element protected by intellectual or industrial property rights will allow Invoo to take corresponding legal measures and, where appropriate, suspend or cancel the User's access to the Service.
Invoo will endeavor to keep the Platform operational continuously and with a reasonable level of availability in accordance with the nature of the Service. However, the User acknowledges that temporary interruptions may occur due to maintenance tasks, technical updates, infrastructure provider incidents, or circumstances beyond Invoo's direct control. Carrying out these tasks is part of the normal operation of a cloud service and will not be considered contractual breach.
Certain Invoo functionalities, especially those related to the generation of the Invoicing Record and its submission to the Tax Administration, depend on the availability and correct operation of external systems, including the integrated API provider and Administration platforms. The unavailability, outage, saturation, or irregular behavior of any of these elements may temporarily affect the Service without this being attributable to Invoo. In such cases, the User must adopt necessary measures to comply with their tax obligations, including reviewing pending records or repeating submission when possible.
Invoo may perform scheduled interventions to introduce technical improvements, implement updates, or ensure Platform security. When reasonably possible, these interventions will be communicated in advance and will be carried out at times intended to minimize their impact. The Company may also carry out urgent actions when there are risks to data integrity, system security, or Service continuity.
The User accepts that not all incidents can be identified or resolved immediately, especially those related to elements external to the Company. In such cases, Invoo will act with the greatest possible diligence to restore normality and offer, within its possibilities, alternative solutions or updated information on the evolution of the incident. These situations will not, by themselves, give rise to financial compensation or additional liability other than that provided for in these Terms.
Invoo provides the Service in accordance with reasonable technical and organizational means for its correct operation, but does not guarantee that the Platform will be free from errors, interruptions, or occasional failures derived from the inherent complexity of computer systems and their interaction with third parties. The User acknowledges that certain functionalities depend on services external to Invoo, especially the integrated API provider and the Tax Administration itself, whose behaviors, outages, or rejections cannot be controlled by the Company.
Invoo assumes no responsibility for damages derived from tax decisions adopted by the User, incorrect configuration of tax regimes or parameters, entry of inaccurate or incomplete data, or failure to review generated invoices, expenses, or records. The Platform does not replace the professional judgment of the User or their gestoría and does not guarantee the adequacy of information entered to applicable tax requirements in each case.
Nor will Invoo be responsible for penalties, surcharges, interest, or requirements that the Administration may impose on the User as a consequence of the content of their invoices, use of the Service, errors in transmitted data, or failure to timely comply with their legal obligations. It is up to the User to verify at all times that records have been generated and submitted correctly and that their tax situation is up to date.
Invoo will not be liable for indirect damages, lost profits, loss of business opportunities, alterations in the User's activity, or any other economic damage that does not derive directly from a proven contractual breach attributable to the Company. Nor will it be responsible for damages caused by temporary unavailability of the Service, or those resulting from force majeure, actions by third parties, external technical incidents, or unforeseeable or unavoidable behaviors.
In any case, Invoo's total liability to the User for any claim derived from the use of the Service will be limited to the total amount actually paid by the User for the Service during the six (6) months prior to the moment when the event giving rise to liability occurs. This limit will apply even if the User had contracted the Service for a shorter period.
None of the limitations provided for in this clause will affect liability that, imperatively, cannot be excluded or limited under applicable law.
These limitations will apply regardless of the nature of the action exercised (contractual, extra-contractual, or any other type).
The User will hold Invoo harmless, as well as its directors, employees, and collaborators, from any claim, damage, penalty, liability, or cost (including reasonable attorney fees) that derives directly or indirectly from improper use of the Service, breach of these Terms, or any legal obligation corresponding to the User.
This indemnification obligation extends, among other cases, to claims that may be made by third parties whose data has been entered on the Platform without corresponding legitimacy, to damages derived from inaccurate or incomplete information provided by the User, and to damages caused by the submission of records to the Administration containing errors attributable to the User or their gestoría. It will also cover consequences derived from the use of the Service for illegal, fraudulent activities, or activities contrary to current regulations.
In no case shall Invoo assume the responsibilities that legally correspond to the User in tax, accounting, labor, or administrative matters, nor those derived from their professional relationship with third parties, including their gestoría. When these claims affect Invoo as a consequence of actions or omissions attributable to the User, the User will be fully responsible for the damages caused.
The User may terminate the contract at any time by canceling their subscription from the Platform itself. Cancellation will take effect at the end of the current billing cycle, during which the User will continue to have access to the Service without generating refunds for periods already paid. Once that period has ended, access to the Platform will be disabled and no new charges will be made.
Invoo may suspend or cancel the User's account when they seriously or repeatedly breach these Terms, when there is fraudulent or illegal use of the Service, or when circumstances occur that affect the security, integrity, or stability of the Platform. Termination for cause attributable to the User will not generate any right to compensation or refund.
Regardless of the cause of termination, the User may download their data for a limited period after the deactivation of their account. After that period, Invoo will proceed to delete or block the information in accordance with its Privacy Policy and applicable retention obligations, especially in tax matters. Termination of the contract will not affect the User's legal obligations, including those derived from the retention of accounting information or response to Administration requirements.
Termination of the Service does not limit or extinguish the responsibilities assumed by the User under these Terms, which will continue to be enforceable to the extent compatible with contract termination. Nor will it affect indemnification obligations or clauses that, by their nature, must remain in force after the termination of this agreement.
These Terms shall be governed and interpreted in accordance with Estonian law, without prejudice to mandatory rules that may apply in tax matters regarding the User's obligations in Spain or other territories where they carry out their activity.
Any dispute derived from the interpretation or execution of this contract shall be submitted, with express waiver of any other forum that may correspond, to the exclusive jurisdiction of the competent courts of Tallinn (Estonia).
The User expressly declares that they contract the Service within the framework of a professional or business activity and that they do not hold consumer status. Consequently, special consumer and user protection regulations will not apply, nor the rules on protective forums provided for consumer contracts.
Invoo may update or modify these Terms when necessary to adapt them to legal, technical, operational, or functional changes to the Service. Modifications will be published on the Platform and will take effect on the date indicated in the new version. When modifications substantially affect the User's rights or obligations, Invoo will endeavor to communicate them with reasonable notice through available notification means.
Continued use of the Service after the new Terms come into force implies full acceptance of their content. If the User does not agree with the modifications introduced, they may cancel their subscription before the end of the current billing cycle, the contract remaining in force until that date and automatically terminating at the end of the period already paid.
For any inquiry related to these Terms or the operation of the Service, the User may contact Invoo through the following email address:
legal@invoo.es Roques OÜ Ahtri tn 12, 15551 Tallinn, Estonia