Question 1

What is Invoo and who is it for?

Accepted Answer

Invoo is invoicing software for freelancers and SMEs in Spain that includes connection with your accountant. Unlike ERPs that include CRM, inventory, and modules you'll never use, we only do invoicing. Invoice in seconds, your accountant sees everything instantly, automatic Verifactu and TicketBAI. Designed for those who want to invoice professionally without complications. If you have between 1 and 100 invoices per month and work with an accountant (or want to work with one), Invoo is for you.

Question 2

How long does it take to start with Invoo?

Accepted Answer

5 minutes for freelancers, 10 minutes for SMEs with a team. Create your account, add your tax details (CIF, address), enter a couple of clients, and you're ready to invoice. No implementation, no weeks of training, no 2-hour videos. The first day you use Invoo, you're already invoicing faster than with Word or Excel. Compared to Holded or Quipu, which require days of setup, Invoo is ready before you finish your coffee.

Question 3

I'm coming from Excel/Word. Is it hard to migrate?

Accepted Answer

No, it's easier than what you use now. If you can use WhatsApp, you can use Invoo. Enter client name, concept, amount. Invoo calculates VAT and withholding tax automatically (goodbye calculator). Generate the PDF and send it in seconds. No broken formulas, no outdated templates. Also, from July 2027, Word and Excel will not meet RRSIF requirements for invoicing. Better to migrate now without rush than in June 2027 with the tax authority on your back.

Question 4

I already use Holded/Quipu. Why switch to Invoo?

Accepted Answer

Because you're paying for features you don't need. Other tools include CRM, inventory, and HR modules. If you're a freelancer, you use only a fraction of what you pay for. Invoo costs €10.90/month and gives you 100% of what you need to invoice: quotes that convert to invoices in 1 click, line-item discounts, automatic Verifactu and TicketBAI, European invoicing in euros, and your accountant connected for free. Plus, Invoo support responds in hours, not weeks. Migration takes 15 minutes. Try and compare.

Question 5

Do I have to leave my accountant to use Invoo?

Accepted Answer

No, quite the opposite. Your accountant stays with you and you actually make their life easier. With Invoo, your accountant accesses a free dashboard where they see all your invoices in real time. No emails, no attached PDFs, no WhatsApps at 11pm asking where November's invoice is. You invoice, they see it instantly. Many accountants recommend us to their clients because it saves them hours of manual work. If your accountant says they don't want you to use software, send them our website. When they see the free dashboard, they change their mind.

Question 6

Do I need technical knowledge to use Invoo?

Accepted Answer

No. If you use WhatsApp or Gmail, you can use Invoo. We designed the interface for Carmen, a 48-year-old freelancer who's been invoicing with Word for 8 years. No complicated menus, no modules to configure, no weird integrations. Open Invoo, enter client and concept, save. Done. Invoo calculates taxes, generates the PDF, and sends it. Our record is a freelancer who created her first invoice in 90 seconds without help. If you get stuck, human support responds in hours.

Question 7

Can I import my clients and old invoices?

Accepted Answer

There is no automatic data import at the moment. You enter your clients manually the first time — it's quick with the basic details (name, tax ID, email). From then on, they're saved permanently. Old invoices can be uploaded as attachments to have everything centralized, but we don't migrate them automatically because each software has a different format. For tax purposes, you only need invoices from when you start with Invoo onwards. The tax authority doesn't ask you to redo your history. What matters is that from July 2027, all new invoices issued using software must meet RRSIF (Verifactu) requirements. Starting with Invoo now gives you time to get used to it without pressure.

Question 8

What makes Invoo different from other invoicing software?

Accepted Answer

Three things. First, your accountant is already connected by default, free. Second, we only do invoicing. No CRM, no inventory, no modules you'll never use. You use 100% of what you pay for. Third, real speed. Invoice in seconds, quote to invoice in 1 click, setup in 5 minutes. With data stored in Europe with AES-256 encryption. €10.90/month, everything included.

Question 9

How does the connection with my accountant work?

Accepted Answer

Simple: you invoice, your accountant sees it instantly. Invite your accountant from your account (enter their email), they receive access to a free dashboard where they see all your invoices, expenses, and income in real time. No sending PDFs, no exporting Excel, no back-and-forth emails. Your accountant can filter by date, download what they need for tax returns, and see everything consolidated. They don't have to ask you for anything. You maintain control: you decide what they see and when. You can revoke access anytime. It's like collaborative Google Drive, but designed for invoicing.

Question 10

Does my accountant have to pay anything?

Accepted Answer

No, nothing. The accountant dashboard is free for your accountant, included in your plan. Some competitors charge extra for the accounting connection. We include it because we understand that freelancer + accountant = team. Your accountant only needs an email to access. If they manage 50 clients with Invoo, they access all 50 from a single panel. No licenses, no hidden costs. Win-win: you pay less, your accountant saves time, we gain happy customers.

Question 11

What exactly does my accountant see in their dashboard?

Accepted Answer

Your accountant sees: all your issued invoices (with status: paid, pending, overdue), all your registered expenses, income and expense totals by quarter, data ready for quarterly tax returns. They can download individual PDFs or export CSV with everything consolidated. They can't see your password, can't modify invoices, can't delete anything. Read-only and download only. You control permissions from your panel. If you only want them to see invoices from the last quarter, you configure the filter. It's your data, your control. They see what you decide.

Question 12

Can I use Invoo if my accountant doesn't want to use it?

Accepted Answer

Yes, but you'll be losing half the value. Invoo works without a connected accountant: you can invoice, export PDFs, and email them as always. But you lose the magic: zero emails, zero waiting, zero 'I'm missing invoice 0234'. Our experience: many accountants who are initially skeptical change their mind when they see the free dashboard. Send your accountant our website or ask them to contact us. If they really don't want to, you can still use Invoo and export manually. But we recommend insisting. Many freelancers have switched accountants because of this: if your accountant refuses to use tools that make your life easier, maybe they're not the right accountant.

Question 13

Does Invoo support multiple users?

Accepted Answer

Currently Invoo is for a single user at €10.90/month. The multi-user feature — so that multiple team or SME members can invoice from the same account and your accountant sees everything consolidated — is in development and coming soon. If your business needs this now, get in touch so we can notify you as soon as it's available.

Question 14

What happens if I change accountants?

Accepted Answer

Revoke access from the old accountant and invite the new one. It's instant. Your invoices remain yours, they don't depend on who views them. The new accountant accesses the complete history since you started using Invoo. No migration, no data loss. This is another advantage of Invoo: your data isn't on your accountant's computer like with proprietary accounting software or Excel they control. It's in your Invoo account. You decide who has access. Changing accountants is already stressful enough. With Invoo, at least the technical part is trivial.

Question 15

What is Verifactu and why does it affect me?

Accepted Answer

Verifactu is the new AEAT regulation to combat tax fraud through invoicing software. From July 2027, all freelancers and SMEs who issue invoices using software must use approved software that generates a QR code per invoice and sends information to the tax authority in real time. Goal: prevent fake invoices and record manipulation. If you invoice with Word, Excel, or non-approved software, your invoices will not meet RRSIF requirements. It affects you if: you're a freelancer or SME and invoice less than €6M/year. Solution: use software like Invoo that already complies with Verifactu. If you wait until June 2027, you'll be rushed and stressed. If you start now, you'll arrive calm.

Question 16

Is Invoo ready for Verifactu?

Accepted Answer

Yes, from day 1. Invoo automatically generates the Verifactu QR code on each invoice and handles submission to the AEAT through our API. You invoice normally, we handle the technical part. When Verifactu becomes mandatory in July 2027, you don't have to do anything: your Invoo already complies. No updates, no migrations, no surprises. Plus, we export audit evidence and show the status of each invoice (submitted, accepted, rejected). According to Qonto/IO (January 2026), 82% of SMEs weren't prepared for Verifactu. You will be.

Question 17

Can I continue using Excel or Word to invoice?

Accepted Answer

Until July 2027, yes. But after that, not for any invoice issued using software. The RRSIF (regulation governing invoicing software requirements) requires approved software for all invoicing. Word and Excel will not meet RRSIF requirements for invoicing. Plus, Word doesn't calculate VAT automatically, doesn't generate QR, doesn't connect with your accountant. Many people say 'my Word has worked for 8 years'. But from July 2027, it won't meet RRSIF requirements. Better to migrate now without pressure than wait until the last minute.

Question 18

What are the penalties for not complying with Verifactu?

Accepted Answer

Fines of up to €50,000 for not using approved software or manipulating tax records. The tax authority can audit your invoices and if they detect you're using Word/Excel after July 2027 to issue invoices, they'll sanction you. Serious violations include: invoices without Verifactu QR, non-approved software, manipulation of accounting records. It's not an empty threat: Verifactu exists because there is fraud. The tax authority is serious. The good news is that avoiding it is easy: use software like Invoo that complies automatically. €10.90/month is much less than a €50,000 fine. Do the math.

Question 19

Do I have to do anything special to comply with Verifactu?

Accepted Answer

No, if you use Invoo. Verifactu is automatic: create your invoice normally, Invoo generates the QR, sends the info to AEAT, and shows you the status. You don't touch anything. You don't need a digital certificate (we manage it), you don't need to understand the technical regulation, you don't need to configure anything. Just invoice. Compared to other options where you have to download plugins, configure APIs, or manually manage certificates, Invoo is invisible. The best technology is the one you don't notice. Invoice as always, we handle the rest. That's how it should be.

Question 20

If I invoice with Invoo, does my accountant have less work on tax returns?

Accepted Answer

Yes, much less. Your accountant accesses all your Verifactu invoices from their dashboard, downloads CSV with totals of income, expenses, VAT, and withholding tax already calculated. No asking for invoices via WhatsApp, no consolidating PDFs, no manually typing data. For quarterly tax returns, they export everything in one click. This reduces errors (data comes directly from your approved software) and saves time (fewer hours of data entry = lower cost for you). Many accountants reduce fees if the client uses well-integrated software. Ask your accountant: they'll probably say yes, Invoo makes their life easier.

Question 21

Does Invoo support TicketBAI (Basque Country)?

Accepted Answer

Yes. TicketBAI is mandatory in the Basque Country, with different deadlines by province: Araba since 2022, Gipuzkoa since 2023, and Bizkaia with progressive implementation completed between 2024 and 2026. Invoo generates the TicketBAI XML file, digitally signs each invoice, and sends to the Regional Tax Authorities (Bizkaia, Gipuzkoa, Araba). Works the same as Verifactu: you invoice, we handle the technical part. If you have activity in the Basque Country and the rest of Spain, Invoo handles both: TicketBAI for Euskadi, Verifactu for the rest. One software, two regulations covered. No complications, no duplicating tools.

Question 22

How much does Invoo cost?

Accepted Answer

One plan: €10.90/month (or €9.17/month with annual billing, €109.99/year — saves 17%). Everything included: unlimited invoices, quotes, expenses, Verifactu and TicketBAI, discounts, free accountant dashboard, human support. No hidden costs, no charges for 'extra modules', no invoice limits. The plan is for one user. Multi-user management is in development. Compared to other tools (€29+/month without connected accountant) or online accountants (€30+/month without personal relationship), Invoo is cheaper and more complete. Fixed price, no surprises. Cancel whenever you want.

Question 23

€10.90/month seems expensive for a freelancer. Is it worth it?

Accepted Answer

Depends on how much you value your time. If you invoice 10 times a month with Word (10 minutes each), you lose 100 minutes = 1h40min. With Invoo (under a minute per invoice), that's a few minutes per month. If your hour is worth €30, you recover that time in your first week. €10.90 is less than an hour of your work. Plus, you avoid VAT errors that can cost you penalties, your accountant sees everything instantly (fewer emails = less friction), and you comply with Verifactu automatically (avoid fines up to €50,000). Clear ROI: pay €10.90, save time, avoid penalties, gain peace of mind. Expensive? No. Necessary.

Question 24

Is there a free plan or trial period?

Accepted Answer

Yes. You can get started free for 14 days without a credit card. Create your account, invoice, test everything (including the accountant dashboard), and decide if you stay. No commitment. If you're not convinced, cancel and pay nothing. Our bet is that after creating your first invoice and seeing how your accountant accesses without emails, you won't want to go back to Word.

Question 25

Can I cancel whenever I want?

Accepted Answer

Yes, without penalties or awkward questions. Cancel from your panel in 10 seconds. Your subscription ends at the end of the paid period (if you cancel on January 15 and paid until February 1, you have access until February 1). You can export all your invoices in PDF or CSV before leaving. Your data is yours. No ties, no forced annual contracts, no 'retention' calls. We believe that if Invoo is good, you stay because you want to. If not, you leave. Simple. Honest. As it should be.

Question 26

Does Invoo have a team plan?

Accepted Answer

Not yet as an active feature. Currently Invoo is for a single user at €10.90/month. Multi-user management (so that multiple team or SME members can invoice from the same account) is in development and coming soon. If you'd like to be notified when it's available, get in touch.

Question 27

How long does it take to create an invoice with Invoo?

Accepted Answer

Seconds if the client is already registered. Open Invoo, select client, enter concept and amount, save. Done. Invoo calculates VAT and withholding tax automatically, generates PDF with Verifactu QR, and sends by email if you want. No learning curve, no complex menus. Compared to Word (10 minutes: open template, update data, calculate taxes, save PDF, send) or Excel (5-8 minutes), Invoo is significantly faster. Real speed, verifiable. Time it yourself.

Question 28

Does Invoo support invoicing to European countries?

Accepted Answer

Yes. Invoo supports European invoicing in euros. It applies VAT rules automatically based on destination country (intra-EU, extra-EU, reverse charge). For EU clients with a valid intra-EU tax ID: no VAT, but you register in form 349. For clients outside the EU: no VAT, export. All automatic. You enter the client's country, Invoo decides which rule to apply. No errors, no consulting your accountant each time.

Question 29

Can I automate recurring invoices?

Accepted Answer

Not yet, but it's on our roadmap. For now, you can duplicate any previous invoice in one click and adjust what you need. It's quick and saves you from rewriting everything from scratch.

Question 30

How do quotes work? Can I convert them to invoices?

Accepted Answer

Yes, in 1 click. Create a quote with client, line items, discounts. Send to client. Client accepts (by email or digital signature if configured). Enter Invoo, open accepted quote, 'Convert to invoice' button. Done. No rewriting, no copy-pasting, no errors. Automatic numbering, updated date, status changes to 'Invoice issued'. This saves 5-10 minutes per accepted quote. If you make 5 quotes per month and 3 become invoices, you save 15-30 minutes. Plus, your accountant sees quotes and invoices linked: total traceability.

Question 31

Can I apply discounts on invoices?

Accepted Answer

Yes, per line item. Enter product/service €100, apply a 10% line-item discount, Invoo shows €90 and calculates VAT on €90. Useful for promotions, VIP clients, negotiations. Compared to Word (calculate discount manually = errors) or software that charges for a 'discount module', Invoo includes it free. Line-item discounts are part of professional invoicing, not an extra. They're there, use them when you want.

Question 32

If I have a team (SME), how do I know who created each invoice?

Accepted Answer

Admin dashboard shows 'Created by' column in invoice list. Filter by user, see all of María's invoices, or Juan's, or yours. Useful for internal audit (who invoiced client X?), for commercial tracking (how much did each salesperson invoice this month?), for control (did someone invoice without authorization?). Your accountant also sees this info in their dashboard. Compared to shared Excel where nobody knows who edited what, or Holded where this info is buried in menus, Invoo puts it front and center. Laura, agency owner with 4 employees, uses it for quarterly bonuses: exports invoices by user, calculates commissions. Total transparency.

Question 33

Does Invoo calculate VAT and withholding tax automatically?

Accepted Answer

Yes, always. Enter gross amount (€1,000), Invoo adds 21% VAT (€210) and applies 15% withholding tax (-€150) if applicable. Result: invoice total €1,060. You enter €1,000, Invoo does the rest. No calculator, no Excel formulas, no errors. Invoo supports VAT (mainland Spain and Balearic Islands), IGIC (Canary Islands) and IPSI (Ceuta and Melilla). If invoicing professional services: 15% withholding (7% if you're a new freelancer). If selling products: VAT/IGIC/IPSI with no withholding. If exporting outside EU: no indirect tax, no withholding. All according to current AEAT regulations. Impossible to make mistakes. Carmen, 48, invoicing with Word since 2015, had to pay €300 to the tax authority for a VAT error. With Invoo: zero errors.

Question 34

Can I record expenses in Invoo?

Accepted Answer

Yes. Record expenses (concept, amount, VAT, category: supplies, software, transport), upload receipt photo or received invoice PDF. Your accountant sees your expenses in their dashboard, exports them for quarterly deductions. Useful for: keeping monthly track of spending, having centralized receipts (goodbye phone photo folder), facilitating your accountant's work (they see expense + receipt in same place). It's not full accounting (that's what your accountant with their software is for), but it's sufficient recording for freelancers. David records 8-12 expenses per month (Notion, Figma, client coffees), his accountant downloads them in seconds. No WhatsApps, no lost photos.

Question 35

How can my accountant manage multiple clients with Invoo?

Accepted Answer

Your accountant accesses a single panel where they see all their clients who use Invoo. They can filter by client, download consolidated invoices, export CSV by quarter, manage Verifactu for everyone in one place. If your accountant has 50 clients on Invoo, they see all 50 from one dashboard. No logging into 50 different accounts, no chasing documents via WhatsApp. Each client invites the accountant from their account, the accountant accepts once, and has perpetual access (until the client revokes). This allows small accounting firms (2-5 employees) to compete with online services offering technology + personal relationship. Ana, accounting firm owner in Valencia with 200 clients, manages 3x more clients without hiring thanks to Invoo.

Question 36

Will my clients have to pay to use Invoo?

Accepted Answer

Invoo costs €10.90/month for freelancers and SMBs. Much less than they'd pay for similar tools, and you as their accountant access everything for free. You can recommend Invoo as part of your service: your clients get professional invoicing with automatic compliance, you access their data without chasing emails. Invoo isn't competition, it's an ally for your firm.

Question 37

Does Invoo offer white-label for accountants?

Accepted Answer

Not yet, but it's on our roadmap. If you're an accounting firm interested in white-label, get in touch so we can understand your needs and design it with you.

Question 38

Will my clients (traditional freelancers) know how to use Invoo?

Accepted Answer

Yes. We designed Invoo for Carmen: 48 years old, 8 years using Word, technology isn't her thing. If Carmen can, your clients can. Interface without complicated menus, only the essentials. Many accountants do onboarding: first invoice together on video call (10 minutes), client learns, done. After that they invoice on their own. If they get stuck, Invoo support responds (or you help if you prefer to maintain control). The vast majority of freelancers who try Invoo adopt it. Those who don't go back to Word... until Verifactu forces them in July 2027. Better to onboard now without pressure.

Question 39

Does Invoo replace my accounting software?

Accepted Answer

No, it complements it. Professional accounting software is for complete accounting, filing tax returns, multi-company management. Invoo is for client invoicing. Your workflow: client invoices in Invoo → you see invoices in Invoo dashboard → export CSV → import to your accounting software for formal accounting. Invoo doesn't replace your internal ERP, it facilitates client data capture. Without Invoo, you receive invoices via WhatsApp/email, type them manually into your system. With Invoo, you download clean CSV, import automatically. Save 2-3 hours per client per quarter. That scales: 100 clients = 200-300h saved/quarter. You can manage more clients or lower price and win volume.

Question 40

How does Invoo compete with online accountant services?

Accepted Answer

Invoo doesn't compete with you, it helps you modernize. Online accountant services offer technology but without a personal relationship. You offer trust and knowledge of your client's business. Invoo gives you the technology layer: your clients invoice with automatic compliance, you see everything in real time. You modernize your service without losing what makes you valuable.

Question 41

Where is my data stored?

Accepted Answer

On servers in Europe (AWS Frankfurt or similar), complying with GDPR. Your invoices, clients, and tax data are encrypted in transit (HTTPS) and at rest (AES-256). We don't sell data to third parties, we don't do marketing with your info, we don't share with anyone except your accountant (if you authorize it). Automatic daily backups, disaster recovery guaranteed. Security certificates audited annually. Compared to Excel on Dropbox (no encryption), or pirated software (where is your data?), Invoo is bank-level security. Your data is yours, always.

Question 42

Who can see my invoices and expenses?

Accepted Answer

Only you, your team (if SME), and your accountant (if you invited them). No one else. Not even Invoo as a company can see your invoice content (they're encrypted). Support employees only access if you open a ticket and authorize (to resolve a technical problem). No third-party access, no weird integrations that leak data. If you revoke access from your accountant, they lose access instantly. Absolute control. This is critical: your competition can't see your clients, the tax authority sees nothing except what Verifactu sends (which is mandatory by law), no one spies. Real privacy.

Question 43

Can I export my data?

Accepted Answer

Yes. You can request a full data export by emailing support@invoo.es. You'll receive your invoices as PDFs and a CSV with the complete listing. Your data is yours, we comply with GDPR portability rights.

Question 44

What happens to my invoices if I cancel my account?

Accepted Answer

When you cancel your account, your access is deactivated at the end of the current billing cycle. You have a limited period to request data download at support@invoo.es. After that period, Invoo proceeds to delete data according to our Privacy Policy and applicable legal retention obligations. Remember that Spanish tax law requires keeping invoices for at least 4 years (Art. 66 LGT). Request the export before cancelling.

Question 45

How does Invoo protect my data?

Accepted Answer

Invoo stores all data on European servers with AES-256 encryption. Access is via secure email link (magic link), with no passwords that can be stolen. We comply with GDPR and apply technical and organizational security measures to protect your fiscal information.

Frequently Asked Questions

Getting Started with Invoo

What is Invoo and who is it for?

What is Invoo and who is it for?

How long does it take to start with Invoo?

How long does it take to start with Invoo?

I'm coming from Excel/Word. Is it hard to migrate?

I'm coming from Excel/Word. Is it hard to migrate?

I already use Holded/Quipu. Why switch to Invoo?

I already use Holded/Quipu. Why switch to Invoo?

Do I have to leave my accountant to use Invoo?

Do I have to leave my accountant to use Invoo?

Do I need technical knowledge to use Invoo?

Do I need technical knowledge to use Invoo?

Can I import my clients and old invoices?

Can I import my clients and old invoices?

What makes Invoo different from other invoicing software?

What makes Invoo different from other invoicing software?

Accountant Collaboration

How does the connection with my accountant work?

How does the connection with my accountant work?

Does my accountant have to pay anything?

Does my accountant have to pay anything?

What exactly does my accountant see in their dashboard?

What exactly does my accountant see in their dashboard?

Can I use Invoo if my accountant doesn't want to use it?

Can I use Invoo if my accountant doesn't want to use it?

Does Invoo support multiple users?

Does Invoo support multiple users?

What happens if I change accountants?

What happens if I change accountants?

Verifactu & Compliance

What is Verifactu and why does it affect me?

What is Verifactu and why does it affect me?

Is Invoo ready for Verifactu?

Is Invoo ready for Verifactu?

Can I continue using Excel or Word to invoice?

Can I continue using Excel or Word to invoice?

What are the penalties for not complying with Verifactu?

What are the penalties for not complying with Verifactu?

Do I have to do anything special to comply with Verifactu?

Do I have to do anything special to comply with Verifactu?

If I invoice with Invoo, does my accountant have less work on tax returns?

If I invoice with Invoo, does my accountant have less work on tax returns?

Does Invoo support TicketBAI (Basque Country)?

Does Invoo support TicketBAI (Basque Country)?

Pricing & Plans

How much does Invoo cost?

How much does Invoo cost?

€10.90/month seems expensive for a freelancer. Is it worth it?

€10.90/month seems expensive for a freelancer. Is it worth it?

Is there a free plan or trial period?

Is there a free plan or trial period?

Can I cancel whenever I want?

Can I cancel whenever I want?

Does Invoo have a team plan?

Does Invoo have a team plan?

Invoicing Features

How long does it take to create an invoice with Invoo?

How long does it take to create an invoice with Invoo?

Does Invoo support invoicing to European countries?

Does Invoo support invoicing to European countries?

Can I automate recurring invoices?

Can I automate recurring invoices?

How do quotes work? Can I convert them to invoices?

How do quotes work? Can I convert them to invoices?

Can I apply discounts on invoices?

Can I apply discounts on invoices?

If I have a team (SME), how do I know who created each invoice?

If I have a team (SME), how do I know who created each invoice?

Does Invoo calculate VAT and withholding tax automatically?

Does Invoo calculate VAT and withholding tax automatically?

Can I record expenses in Invoo?

Can I record expenses in Invoo?

For Accountants & Advisors

How can my accountant manage multiple clients with Invoo?

How can my accountant manage multiple clients with Invoo?

Will my clients have to pay to use Invoo?

Will my clients have to pay to use Invoo?

Does Invoo offer white-label for accountants?